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So I am currently having an issue with a Vendor. I won't say the name yet because I don't want to bash the guy just yet. I am unsure what the issue is. I have ordered Glass and Epoxy from this guy before. One time the Epoxy hardener had leaked during shipping and without question he shipped a new bottle. I been happy with the service and products up until now. On the 4th I ordered some epoxy. Its a holiday I understand, but I receive a confirmation email of the order and the PayPal transaction goes through. I check my account for past orders and it doesn't show the order.
So I have for a product that I haven't received. I start by sending an Email. I receive no response. I send a total of 5 emails to two different email addresses over a few days no response to the emails. I call he says he will check it out and call me back. No return call Facebook message the guy no response. I just want to know if the order is still being processed or will a refund be issued or do I need to escalate it further through PayPal. I called today no answer. I have been patient. I am ready to start bashing the guy on this forum and facebook.
So I have for a product that I haven't received. I start by sending an Email. I receive no response. I send a total of 5 emails to two different email addresses over a few days no response to the emails. I call he says he will check it out and call me back. No return call Facebook message the guy no response. I just want to know if the order is still being processed or will a refund be issued or do I need to escalate it further through PayPal. I called today no answer. I have been patient. I am ready to start bashing the guy on this forum and facebook.