This is a Quote from THT it is in their main boating section The device is a Total waste ! "I tried. I mean I really tried to reason with them. I have asked and pleaded and begged and they are not going to listen. So, maybe this will help because I think when this info gets out, they will lose a ton of sales, which I don't want to happen but I do want a change made. A GPS Tracking Device is purchased and installed with the intent to track down your stolen boat. It isn't going to prevent it but hopefully you can find the boat before it gets stripped or leaves the country. That isn't going to happen with the Spot HUG. No disrespect to LEO's but who cares the most about recovering your stolen boat quickly? It isn't any LEO. The only person who cares about recovering your boat is you. And Spot HUG IS NOT GOING TO GIVE YOU THE INFORMATION TO FIND YOUR PROPERTY. So here is the secret about Spot HUG. If your boat is moved without your authorization, you will be notified...ONCE. After they tell you the boat has alerted a UM(unauthorized movement), you will will be notified but THEY WILL NOT CONTINUE TO TELL YOU WHERE THE BOAT IS. So after it is stolen, they will only tell the police. They made a social decision that you, the owner, should not be involved in finding your property. It is left solely up to the police. I argued with them that as far as I am concerned, I paid for a TRACKING device...not a one time notification device. They refuse to budge. They do have the ability to track it and let you know where it is but will not give you that information. Their policy, their decision but I felt that potential customers should know about this before purchase. I did not know or I wouldn't have gotten it. I think this is idiotic but cannot get to anyone at Spot who has the authority to make this decision. I have told them multiple times over the phone and in writing that this is a big problem without a response. So there it is. Let the market decide if this is a good decision or bad. "