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Cant' help you with the I-pilot as I just ordered my add on for my Riptide ST. But batteries are cheap so if you have a problem the first thing I would do is to put in a new battery. Even if you device is brand new. No telling how long the thing was sitting around on the shelf before you got it. And this way you will know quickly if that was the issue or not.

For my remote for my copilot I just replace the batteries every year (I only have the boat in the water for about 5 months) and haven't had any issues. Will see if the I-pilot needs more frequent changes.
 
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