[el9surf]

Anyone ever dealt with them on a warranty issue? I have 5 Hardy rods in total, never had any issues till Sunday. First time out using my new 8ft 6wt Jet and it broke mid cast after about 5 minutes right above the ferrule. Sent it in, just wondering what to expect.

 

[mightyrime]

i actually dropped the butt section of a proaxis 10wt off the side of a boat in deep water when i was assembling it. Lost a nice reel as well .

Anyway they were not great they charged me $125 for a butt section and it was the newer proaxis-x they sent which is a different color of green. So the rod did not match and then i always wondered in the back of my mind if the action was wrong as i heard the proaxis x was slightly different in the resin. This was also maybe 6 years ago before they changed ownership. It hurt the used resale value as well as the rod looked a bit strange

 

[R-Factor]

i actually dropped the butt section of a proaxis 10wt off the side of a boat in deep water when i was assembling it. Lost a nice reel as well . Anyway they were not great they charged me $125 for a butt section and it was the newer proaxis-x they sent which is a different color of green. So the rod did not match and then i always wondered in the back of my mind if the action was wrong as i heard the proaxis x was slightly different in the resin. This was also maybe 6 years ago before they changed ownership. It hurt the used resale value as well as the rod looked a bit strange

The different color would absolutely irritate me as well...they really should have contacted you on that before sending it out. The price, however, is right in line with what I'd expect from any high-end rod maker. If you had broken the butt, it would be another story...but losing it? Scott gets 175 for a butt section replacement.

https://www.scottflyrod.com/app/web.../Forms 2019 Folder/Scott Repair Form 2019.pdf

 

[Backwater]

i actually dropped the butt section of a proaxis 10wt off the side of a boat in deep water when i was assembling it. Lost a nice reel as well .

Anyway they were not great they charged me $125 for a butt section and it was the newer proaxis-x they sent which is a different color of green. So the rod did not match and then i always wondered in the back of my mind if the action was wrong as i heard the proaxis x was slightly different in the resin. This was also maybe 6 years ago before they changed ownership. It hurt the used resale value as well as the rod looked a bit strange

The rods were still made at the same place in the UK. You could have requested the older butt section, tho it may have took more time to locate (but worth it).

 

[Finn Maccumhail]

I busted my 12wt ProAxis on a tarpon last summer. They handled it quickly and without issue.

 

[el9surf]

Guess I'll find out one way or another in the next week or two. Just sent it yesterday.

 

[Greg Allison]

They are usually very good about warranty issues.

 

[mtoddsolomon]

@bluetruckoutdoors can you help?

 

[bluetruckoutdoors]

They’re pretty on top of things these days with warranty. Honestly everyone is. As long as you don’t loose sections it shouldn’t be an issue. If you have any problems just contact your #localflyshop

 

[el9surf]

Well the rod was delivered to Hardy on Friday and as of this afternoon the section has been replaced under warranty and will be shipped back this afternoon. That's pretty good service!